Manager
Support Line
Manager
Support Line

Support for Managers –
When Listening Matters Most

Every call is answered by a qualified counsellor who can guide you on how to listen, handle sensitive conversations, and protect your team's wellbeing.

Managers typically call about:
  • A team member who’s struggling, overwhelmed, or distressed
  • Difficult conversations (performance, boundaries, absence)
  • Conflict between staff or tension in the team
  • How to respond with empathy without saying the wrong thing
These are professional guidance calls with a qualified counsellor (not therapy) — focused on what to say, what to do next, and how to handle it well.
Illustration of a manager talking with a counsellor

Staff Counselling Access Included

Qualified Counsellors
Every call is handled by professionals who understand workplace pressures.
Real Conversations
We help you handle tough talks with empathy and confidence.
On-Demand Guidance
Speak to a counsellor when you need quick, confidential guidance.

What Managers Say About MSL

“
“I finally felt confident having a wellbeing conversation with a struggling employee. The counsellor guided me through it step-by-step.”
Emma, HR Manager
🔧
“Running a small team can be stressful. It helps having someone qualified to talk things through – it’s like having backup when you need it.”
Mark, Construction Manager

Every 20-minute call is handled by a qualified counsellor who listens, guides, and helps you respond with confidence.

Staff Counselling Access Included

When even one manager is enrolled, all staff can access counselling through our confidential referral system.

Counselling sessions are self-funded by staff, part-funded, or fully funded by the employer, depending on the contribution you choose — and are significantly cheaper than private therapy and most traditional EAP packages.

Staff are matched with a qualified counsellor within 5 working days after referral.

Choose Your MSL Plan

Simple monthly plans – every manager gets two 20-minute professional guidance calls with a qualified counsellor each month.

Use your guidance calls for:
  • Difficult staff conversations (wellbeing, performance, boundaries)
  • Sickness absence and sensitive return-to-work discussions
  • Conflict, tension, and team dynamics
  • Supporting a team member who is distressed or struggling
Individual
£32
/month
2 guidance calls per manager per month (1 manager).
Subscribe
Pair
£55
/month
2 guidance calls per manager per month (2 managers).
Subscribe
Team
Most Popular
£75
/month
2 guidance calls per manager per month (3 managers).
Subscribe
Business
£115
/month
2 guidance calls per manager per month (6 managers total).
Subscribe

Need extra support? Extra calls £15 each, or save with rolling bundles that carry over month to month.

Refer a Manager – Get Rewards

🤝
Rewards for You
Refer a manager or business that signs up to MSL and once their first month is paid, you’ll receive a £10 Amazon Gift Voucher as a thank you.
📩
Benefits for Them
Every business you refer can access the same simple subscription plans and qualified counsellor support – helping them look after their managers and teams from day one.
📝
How to Refer
Simply share Manager Support Line with another manager or business. When they sign up, they just need to mention your name and company so we can apply your reward and send your £10 Amazon voucher.

Need Extra Support?

📞
Extra Calls
£15 per call – ideal when you or a manager need a little extra support in a busy month.
Buy 1 Extra Call
🪙
Call Bundles
3 calls for £33 or 5 calls for £53. Unused calls roll over each month while your subscription is active.
Buy 3-Call Bundle Buy 5-Call Bundle
💬
AI Coach Add-On
£9 per month for unlimited written guidance on tricky conversations – perfect between calls.
👥
Hybrid Counselling Sessions
6 sessions £198 • 8 sessions £264 • 10 sessions £330.
Qualified counsellors – dependents and family members welcome at the same rate.

AI Coach

For businesses without a plan
AI-Only Digital Plan
£15/month
Unlimited workplace guidance – no MSL membership required. Great for testing the service or helping a single manager.
Subscribe
For MSL members
AI Coach Add-On
£9/month
Special rate for MSL subscribers. Add always-on written support to your monthly call allowance and save £6 each month.
Add to My Plan
Included with Every MSL Subscription
Every subscribed manager already receives two 20-minute professional guidance calls per month with a qualified counsellor – at no extra cost. The AI Coach simply enhances what you already have.

Important Information

Manager Support Line is a listening and coaching service for managers. It is not a therapy service and does not provide diagnosis, treatment, or emergency support.

Managers should always follow their organisation’s safeguarding policy and internal crisis procedures when they are worried about an employee’s safety or wellbeing.

MSL is not an emergency service. In an urgent situation, contact your company’s safeguarding lead, HR team, or occupational health service – and use local emergency services (999/112), NHS 111, your GP, or a local crisis team as appropriate.

MSL AI Assistant
MSL AI Assistant
Designed with counsellors to support you – not a replacement for therapy or emergencies.
Hi, I’m the MSL AI Assistant. I can answer questions about our plans, how the 20-minute professional guidance calls work, our listening skills courses, and what MSL is (and isn’t). Please don’t use this for emergencies or personal crises.